Return & Refund Policy
At Kati Breids Shop, we value every customer and strive to make your shopping experience as smooth and satisfying as possible. Please read our Return & Refund Policy carefully before making a purchase.
1. General Provisions
This policy outlines the conditions under which items purchased on our website (https://www.kati-braids.hair/) can be returned and refunded. All our return policies strictly comply with EU consumer protection laws.
2. EU Right of Withdrawal
For customers located in the European Union (EU), you have the statutory right to withdraw from your purchase within 14 calendar days from the date of receiving the goods, subject to strict conditions:
- Hygiene & Health Protection Exemption: In accordance with Article 16(e) of EU Directive 2011/83/EU, items that have been unsealed, opened, worn, altered, or detached from their original packaging are strictly exempt from the right of return due to health protection and hygiene reasons.
- Return Conditions: To be eligible for a return within the 14-day window, the item must be completely unused, in its original, unopened packaging, and with all protective seals intact.
3. Return Process & Costs
If your item meets the return conditions outlined above, please follow these steps:
- Contact us at katyamoskaluk85@gmail.com within 14 days of receiving your order to notify us of your intent to return.
- We will provide you with the exact return shipping address and further instructions.
- Return Shipping & Costs: The customer is fully responsible for arranging the return shipping and paying all associated costs, including postal fees, tracking, customs duties, and import taxes. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected at our warehouse, we will send you an email to notify you of the approval or rejection of your refund.
- If the return is approved (the item is unopened and protective seals are intact), we will process your refund for the product.
- The funds will be credited back to your original payment method (bank account or card) within 5 to 10 business days, depending on your bank or payment provider.
- Original shipping costs are non-refundable.
5. Non-EU Orders
For orders shipped outside the European Union, all sales are final, and returns or exchanges are not accepted due to complex customs regulations and high international logistics costs.
6. Contact Us
If you have any questions regarding your order or our return policy, please contact us:
- Email: katyamoskaluk85@gmail.com
- Website: https://www.kati-braids.hair/